Key points to note
- We will keep your Personal Information for as long as is required to provide our services to you and to comply with our legal obligations. After this period of time we will delete or anonymise your Personal Information.
- Whilst we will implement appropriate security measures to protect the Personal Information that we hold, you accept the inherent security implications of disclosing Personal Information online and will not hold us responsible for any breach of security unless such breach has been caused by our negligence.
We will only use information from which you can be identified, such as your name, contact details and ID data (“Personal Information”) which is provided to us, or otherwise obtained by us, as set out in this Policy. We will ensure that your Personal Information is handled in accordance with the “Data Protection Legislation”, including (i) the UK Data Protection Act 1998, (ii) from 25 May 2018, the EU General Data Protection Regulation (which will replace the Data Protection Act 1998), (iii) the Privacy and Electronic Communications (EC Directive) Regulations 2003 and (iv) all similar or related legislation relating to the processing of Personal Information and/or privacy applicable in any jurisdiction to which The Mane Tours has been, is or will be subject as in force at the date of this Policy or as re-enacted, applied, amended, superseded, repealed or consolidated (and in each case including any legally binding regulations, direction, and orders issued from time to time under or in connection with any such law). By visiting and/or contacting us through the Website (or otherwise engaging with us), you acknowledge that we may collect, use and transfer your Personal Information as set out in this Policy. The Mane Tours reserves the right to change this Policy from time to time and you should therefore check this page frequently to ensure that you are happy with any changes.
In this Policy, “The Mane Tours”, “we”, “us” and “our”, refer to The Mane Tours Limited, registered in Rwanda.
Personal Information that we collect from you
When you engage with us (e.g. sending us an email, using live chat, commenting on blogs, contacting us via telephone or visiting or making an enquiry through the Website), you may provide Personal Information about yourself including your name, date of birth and contact details (e.g. your address, email address and telephone number) and your job title and CV where you apply for a role with us. If you consider booking flights or a holiday with us, or requesting any other form of service from us, you may also provide us with your financial information and various other necessary Personal Information (e.g. payment details, passport numbers, visa information).
Technical Personal Information that we collect from you
Where you make use of our Website we may also collect technical information about your use of the Website and certain limited information about your device, your visits to our Website and when you contact our staff through the online chat help system which may be considered Personal Information. Technical Information may include:(a) Device data. We may collect information about the type of device or platform you use (such as a computer or mobile device) to access our Website and your choice of web browser.
(b) Location data. Your use of our Website may generate geographical data, such as the location or time zone of a device or IP address, which we may collect.
(c) Log data about your visit. Your use of our Website automatically generates information about your unique visit which we may collect. This can include uniform resource locators (URLs), data about your internet service provider, the number and timing of clicks to and from the content on our Website; which events you view; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), email engagement rates and activities, and methods used to browse away from the page. Typically we will not be able to identify you from this information.
(d) Data about your interactions. Our Website may provide you with the opportunity to interact with content in certain ways, such as by sharing content on social media. These interactions create data which we may collect, for example, the contents of a post or comment, or whether a link or image was shared using a particular social media network.
We collect some of the above information via our Live Chat.
Personal Information that we receive from other sources
We may receive information from third parties who collect Personal Information from you and pass it on to us. For example, where someone is booking a holiday on your behalf. Where this is the case, the third party is responsible for obtaining the relevant consents from you to ensure you are happy with the ways in which your Personal Information will be used.
How we use your Personal Information
We will only use your Personal Information in order to (a) supply the products and/or services you have requested and correspond with you in relation to their provision, (b) provide support to you in respect of these services, (c) improve our Website and services, (d) comply with our own legal obligations, (e) perform internal business processes and (f) where relevant, process your application for employment.
Marketing Communications and Newsletters
Where you have explicitly consented at the time we collected your Personal Information or where we otherwise have a right to do so, we may also use your Personal Information to send you our newsletters, special offers and other marketing communications, by text message, telephone and e-mail.
If it becomes apparent to us that a minor has requested marketing from us, we will stop marketing to that minor unless we have express consent from an appropriate adult.
Opting-in to marketing communications
When you opt-in to marketing communications we will ask you for the following personal details: name, email address, mobile phone number (not compulsory) and date of birth (not compulsory). This information is then used to, where you have opted-in to such communications, (i) email you newsletters and special offers and (ii) text you marketing messages (messages sent by The Mane Tours will be free unless a roaming charge is made by your network operator).
Booking with us
If you have booked with, or otherwise purchased products or services from us, we may send you marketing communications about similar products and services from time to time. You have the opportunity to opt-out of receiving these marketing communications. We will automatically email you an invitation to receive marketing communications from us and at this time you can choose to receive them, or disregard the email which will mean that you will not be opted-in to receive email communications.
The Mane Tours may run competitions where subscribing to email marketing is a condition of entry. You can unsubscribe to these communications using the link in the email at any time.
If you have consented to such communications, we may also send you information about our job openings that may be of interest to you and/or inform you about important changes or developments to our services.
Sensitive Personal Information
If you wish, you may provide us with some special categories of Personal Information in order for us to provide you with a better standard of service. For example, when booking a flight or holiday with us you may provide us with information about your dietary or medical requirements, which may reveal details about your mental or physical health or condition. The provision of this information is entirely voluntary. If you do not consent to our processing of this type of Personal Information, we may be unable to provide you with certain goods and/or services that you wish to book.
You are entitled to know what Personal Information we hold about you and how that information is processed. If you would like a copy of the Personal Information we hold about you, please contact us via this form. If you change your mind and decide you do not wish to receive communications from The Mane Tours (including our marketing and Checkout Assistance communications), you can unsubscribe by clicking on the ‘unsubscribe’ link at the bottom of any emails you receive from us. If you have previously agreed to The Mane Tours sharing your Personal Information with third parties for direct marketing purposes, you may change your mind at any time by using the unsubscribe option in the relevant communication or contacting the third party directly.
You are entitled to know what Personal Information we hold about you and how that information is processed. If you would like a copy of the Personal Information we hold about you, please contact us via this email email@example.com.
You have the right to request that we correct any Personal Information that we are holding about you that is incorrect or incomplete.
You also have the right to ask us to erase or stop processing any Personal Information we have about you where there is no longer a legal ground for us to hold it and, in some circumstances, you have the right to request that we transfer any information we hold about you to a third party.
If you wish to exercise any of these rights, please contact us as soon as possible via email. We will promptly correct any information found to be incorrect.
You may also have similar rights with our third-party partners and you should consult their privacy policies and/or contact them for further information (e.g. airlines with whom you have booked a flight).
How long we retain your Personal Information
We will only retain your Personal Information for so long as is permitted by the Data Protection Legislation.
We run promotions with third parties at specific times of the year – however, we will not share your data with these third parties unless you choose to opt-in via the form for that specific promotion – this will be made very clear.
Third parties advertise on our Website and in our newsletter, however your data is kept on our records only, no other company will be given this data by STA Travel unless it is necessary to perform the services you have requested, or you have given your explicit consent to such a transfer. We ensure that we manage and process all data in accordance with the principles laid down by the Data Protection Legislation.
If you would like more information about this practice and would like to know your options in relation to not having this information used by these companies, visit: http://www.youronlinechoices.com/uk/your-ad-choices.
In exceptional circumstance, if we are sold or merged with another company we may disclose your information to a potential buyer, including your Personal Information and other information concerning your relationship with us, so that they can continue to provide the services you have requested.
At The Mane Tours, payment security is of paramount importance. To give you confidence, our online booking service uses industry-standard encryption technology to ensure that your credit or debit card transaction is secure. Please note, however, that the transmission of information via the internet is not completely secure and, although we will take steps to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted via the Website – any transmission is therefore at your own risk.
Transfers of your Personal Information outside the EEA
The Personal Information you provide to us will be transferred to and stored on our servers in the European Economic Area (“EEA”) and we take steps to protect your Personal Information from unauthorised access and against unlawful processing, accidental loss, destruction and damage..
In processing your Personal Information, it may be necessary for us to transfer your Personal Information outside the EEA. It may also be accessed by staff operating outside the EEA who work for us or for one of our suppliers or group companies. This includes staff engaged in, among other things, the provision of support services. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Policy and the Data Protection Legislation when it is processed in, or otherwise accessed from, a location outside the EEA. This means that we will only transfer your Personal Information to third parties outside the EEA in accordance with the Data Protection Legislation. For the avoidance of doubt, in the event that the UK is no longer a part of the EEA, references in this paragraph to the EEA shall mean the EEA and the UK.
By submitting your Personal Information to us, you acknowledge this transfer, storing or processing of your Personal Information.
Should you have any queries or complaints in relation to how we use your Personal Information, please contact us via this form. Should you wish to take any complaints or queries further, you have the right to contact the Information Commissioner’s Office regarding such issues.
If you have any questions, please feel free to contact us.